The New South Wales Rural Fire Service (NSW RFS) is a volunteer-based firefighting agency and statutory body of the Government of New South Wales. The NSW RFS is responsible for fire protection in 95% of the land area of New South Wales and the Jervis Bay Territory, while urban areas are the responsibility of Fire and Rescue NSW. The NSW RFS is the primary agency for responding to bushfires in the state. In addition, they respond to structural fires, vehicle fires, motor vehicle accidents and a wide range of other emergencies, as well as providing preventative advice to local communities. The NSW RFS is the world's largest volunteer fire service, with 74,162 volunteer members, although this figure includes many inactive volunteer firefighters and all support volunteers. They are organised into 2,029 brigades (local units). As of 30 June 2016, the service employed 855 paid staff who fulfil senior operational management and administrative roles. The agency attends to approximately 23,000 incidents per annum

Their Business Problem

Maintaining close communication with more than 70,000 volunteers is critical to the success of the NSW Rural Fire Service. The RFS required a digital platform that would transform a largely manual and paper based communication system into a fully digital system that could be centrally operated from a single source of truth and used to communicate in real time with all stakeholders. The system also had to be compatible with any type of digital device or personal computer and operate offline.

Our Solution

Unifii was chosen by competitive tender as the communication, digital asset management, content management and mobile application management platform for the RFS. Since 2013, Unifii has been used as the principal means of distributing critical operational policies and procedures to all volunteers and staff using any smartphone, tablet, laptop, desktop or legacy device with dynamic and differential updating capability while preserving complete functionality while offline.