1. Who we are

Unifii Pty Ltd ABN 83 147 673 738 of 90 Mona Vale Road, Mona Vale NSW 2103 is committed to managing personal information in an open and transparent way and in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

This Privacy Policy explains how Unifii collects, holds, uses and discloses personal information in connection with the Unifii website and related online content, sales, marketing and business development activities, customer, supplier and partner relationships, events, webinars and downloads, support and security enquiries, and recruitment activities.

Privacy contact details: Privacy Officer Unifii Pty Ltd 90 Mona Vale Road, Mona Vale NSW 2103 Telephone: +61 2 9913 4100 Email: privacy@unifii.com.au

2. The kinds of personal information we collect

Depending on how a person deals with Unifii, the company may collect names and contact details, including email address, telephone number, company and job title; records of communications, enquiries and feedback; information about an organisation and its interest in Unifii’s products or services; event, webinar and download registration details; marketing preferences and subscription status; technical and usage information such as IP address, device information, browser type, pages visited, referral source, session information, cookie identifiers and similar online identifiers; recruitment information such as CVs, employment history, education and referee details; and any other personal information voluntarily provided to Unifii. Unifii does not generally seek sensitive information through its public website. If sensitive information is provided to Unifii, including in a recruitment, support or security context, Unifii will handle it in accordance with the Privacy Act and, where required, with consent.

Where lawful and practicable, a person may deal with Unifii anonymously or by using a pseudonym. In many cases, however, that will not be practicable if Unifii is expected to respond to an enquiry, provide requested material, assess an application or deliver services.

3. How we collect personal information

Unifii may collect personal information directly from individuals when they submit a website form, contact Unifii by email, telephone or through the website, request information, a demonstration or downloadable material, attend a webinar, event or meeting, interact with Unifii on professional networking or social media platforms, apply for employment, or otherwise communicate with the company.

Unifii may also collect personal information automatically through its website and digital channels using cookies, analytics tools, server logs and similar technologies.

In some circumstances, Unifii may collect personal information from third parties, including an individual’s employer or organisation, referrers, partners or introducers, publicly available sources such as professional profiles and company websites, recruitment agencies, referees and background verification providers, and service providers who help Unifii operate its website, marketing systems, communications and business systems. If a person does not provide information that Unifii reasonably requires, Unifii may be unable to respond to the enquiry, provide requested material, assess an application or otherwise deal with that person effectively.

4. Why we collect, hold, use and disclose personal information

Unifii may collect, hold, use and disclose personal information to respond to enquiries and requests, provide demonstrations and requested content, manage prospective customer, customer, supplier and partner relationships, communicate about products, services, events and relevant updates where permitted by law, manage events and follow-up activities, operate, maintain, secure and improve the website, systems and services, undertake analytics and service improvement, manage support and security enquiries, recruit and assess candidates, protect Unifii’s rights, property, systems and people, and comply with legal, regulatory and contractual obligations. Unifii does not sell personal information.

5. Direct marketing

Unifii may use personal information to send marketing or promotional communications about its products, services, events, thought leadership and related business updates where the recipient has consented, has requested information, or where otherwise permitted by law.

Recipients may opt out of marketing communications at any time by using the unsubscribe facility in the message or by contacting Unifii. Unsubscribe requests should be actioned promptly.

Operational, contractual, support and security communications are not marketing messages and may still be sent where necessary.

6. Cookies, analytics and similar technologies

The website may use cookies and similar technologies to operate and secure the site, remember user preferences, measure site performance and usage, understand how visitors engage with content, and improve the website and communications.

These technologies may include first-party cookies and, where used, third-party analytics or advertising technologies. The types of information collected may include IP address, browser and device details, pages viewed, date and time of access, referral URL, approximate location, and interactions with website content.

Users can manage cookies through browser settings and, where available, through website consent tools. Some website functions may not operate properly if essential cookies are disabled. If Unifii uses third-party tracking pixels or similar technologies, we will take reasonable steps to configure them in a way that is consistent with applicable privacy obligations and proportionate to the purpose for which they are used.

7. How we hold and protect personal information

Unifii may hold personal information in electronic systems, cloud services, business applications, communications systems and limited hard-copy records where necessary.

Unifii will take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, role-based permissions, password and authentication controls, logging and monitoring, secure configuration, contractual controls with suppliers, staff awareness measures, and processes for managing suspected privacy or security incidents.

No method of transmission over the internet or method of electronic storage is completely secure. However, Unifii will take reasonable steps appropriate to the nature of the information and the risks involved.

8. Disclosure of personal information

Unifii may disclose personal information to related bodies corporate; service providers that help operate the business, website, communications, security, analytics, marketing, recruitment and IT systems; professional advisers such as lawyers, accountants, insurers and auditors; event, webinar and content delivery providers; recruitment agencies, referees and verification providers in connection with recruitment; regulators, law enforcement bodies, courts or government agencies where required or authorised by law; and other persons or entities where the individual has consented or where the disclosure is otherwise permitted by law.

The kinds of service providers that may be used include providers of website hosting and support, cloud infrastructure and storage, CRM and marketing automation, email and communications systems, analytics and website performance tools, IT support and cyber security services, and recruitment and HR systems.

9. Overseas disclosure

Unifii may disclose personal information to overseas recipients where this is necessary for the operation of its website, communications systems, cloud services, support systems, analytics, recruitment systems or other business functions. The countries in which those recipients are likely to be located include Australia, United States, United Kingdom, European Union member states, or other actual locations.

Where Unifii discloses personal information to overseas recipients, we will take such steps as are reasonable in the circumstances to ensure that the recipient handles the information consistently with applicable privacy requirements, unless an exception under the Privacy Act applies.

10. Retention

Unifii retains personal information only for as long as reasonably necessary for the purpose for which it was collected, for related business purposes, or as required by law.

When personal information is no longer required, Unifii will take reasonable steps to destroy it or de-identify it, unless it is required or permitted by law to retain it.

11. Access and correction

A person may request access to the personal information Unifii holds about them and may request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests should be directed to the Privacy Officer. Unifii may need to verify identity before processing the request. Unifii should respond within a reasonable period and in accordance with the Privacy Act. In most cases, Unifii would not charge for making the request, although a reasonable access fee may be charged where permitted by law.

12. Complaints

If a person believes Unifii has breached the Privacy Act or mishandled personal information, that person may make a complaint by contacting the Privacy Officer.

The complainant should provide enough detail for Unifii to investigate, including contact details, the relevant facts, and the outcome sought.

Our complaint process is as follows:

• acknowledge receipt within 5 business days.
• ask for further information if needed.
• investigate and provide a written response, usually within 30 days or otherwise within a reasonable time.
• explain any corrective action that will be taken.

If the complainant is not satisfied with Unifii’s response, the complainant may complain to the Office of the Australian Information Commissioner.

13. Data breaches

If Unifii becomes aware of a data breach involving personal information, it should assess the incident in accordance with its legal obligations. Where required by the Privacy Act, including under the Notifiable Data Breaches scheme, Unifii should notify affected individuals and the Office of the Australian Information Commissioner.

14. Third-party sites and services

The website may contain links to third-party websites, platforms or services. Unifii is not responsible for the privacy practices of those third parties. Users should review the relevant third-party privacy policies before providing personal information.

15. Recruitment

If a person applies for a role with Unifii, Unifii may collect the information provided in the application and information from referees, recruiters, qualification-checking providers and other sources reasonably required to assess the application.

Unifii may use this information to assess suitability for current and future roles, verify qualifications and experience, communicate about the recruitment process, and meet legal obligations.

Sensitive information and criminal history information should only be collected and handled where lawful and reasonably necessary, and with consent where required.

16. Customer platform environments

Where Unifii provides software or services to customers, Unifii may in some cases handle personal information on behalf of the customer under a contract. In those circumstances, the customer may be primarily responsible for deciding why and how the personal information is handled, and an affected individual may need to contact that customer directly to exercise privacy rights relating to that information.

17. Changes to this policy

Unifii may update the Privacy Policy from time to time to reflect changes in law, technology, business practices or services. The updated version should be published on the website with a revised “Last updated” date.

Collection Notices for Forms

Contact Us and Demo forms

We collect the personal information in this form so we can respond to your enquiry, arrange a discussion or demonstration, and manage our business relationship with you. If you do not provide the requested information, we may not be able to respond effectively. We may disclose your information to our related entities and service providers who help us operate our website, CRM, communications, hosting and IT systems, including providers located in [insert countries]. Our Privacy Policy explains how to access or correct your information, how to make a privacy complaint, and how we handle overseas disclosures.

Optional marketing consent, if the contact will enter ongoing nurture or marketing flows: [ ] I agree to receive occasional updates from Unifii about products, services, events and insights. I can unsubscribe at any time.

Download File forms

We collect the personal information in this form to send you the requested file, follow up on your request, and manage our relationship with prospective customers and business contacts. If you do not provide the requested information, we may not be able to send the material or respond to you. We may disclose your information to our related entities and service providers who help us operate our website, CRM, communications, hosting and IT systems, including providers located in [insert countries]. Our Privacy Policy explains how to access or correct your information, how to make a privacy complaint, and how we handle overseas disclosures.

Optional marketing consent, if the contact will enter ongoing nurture or marketing flows: [ ] I agree to receive occasional updates from Unifii about products, services, events and insights. I can unsubscribe at any time.

Recruitment forms or email applications

We collect the personal information in your application to assess your suitability for employment or engagement with Unifii, communicate with you about the recruitment process, verify your qualifications and experience, and keep records relevant to recruitment. If you do not provide requested information, we may be unable to assess your application. We may disclose your information to related entities and service providers involved in recruitment, verification, HR, IT and hosting, including providers located in [insert countries]. Our Privacy Policy explains how to access or correct your information, how to make a privacy complaint, and how we handle overseas disclosures.